This Privacy Statement applies to the use and processing of personal information collected and used by Ferrino & Partners. For information concerning the collection, use or processing of personal information by any of our affiliates, business partners or suppliers please contact our office directly. The phrases “Ferrino & Partners”, “us” or “we” shall, when used herein, mean those members of the Ferrino & Partners team on behalf of and in respect of whom this statement is made. By using Ferrino & Partners websites and mobile applications or otherwise providing your personal information to Ferrino & Partners, you agree to the collection, use and sharing of your information in accordance with this statement. Please read this Privacy Statement carefully and contact us if you have any questions. Personal information is information, or any combination of separate pieces of information, that could be used to identify you. Should you have any queries in respect of this statement or our use of personal data, please contact us.
WHAT INFORMATION DO WE COLLECT?
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services or when you call or email us or otherwise provide information directly to us and information we collect about you from other sources such as the Land Registry, electoral roll, social media platforms or referral agents, etc. The following are examples of information we may collect:
- Email address
- Postal address
- Username and password
- Telephone and/or fax number
- Date of birth
- Demographic information
- Payment information (such as a credit card) and bank account details
- Future communication preferences
- Telephone number and recordings when you call and leave a message for us
- Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content
HOW WE COLLECT INFORMATION
- Information about your device browser and operating system
- IP address
- Web pages you view
- Links you click
- Ferrino & Partners emails you open
Mobile Applications - When you download our mobile applications to your mobile device, we may also collect information that you provide. We also automatically collect information through our applications. The following are examples of the types of information we may automatically collect through our applications:
- Marketing ID or similar identifier
- Information about your devices’ operating system
- Information about the way you use the application
Mobile Applications & Data Collection - You can opt out of continued information collection by our mobile application by deleting the application from your device.
Location Data - Our mobile applications may collect precise location information from your device if you consent to the collection of this information. We may use third-party service providers to provide location services using the location data you provide. You may opt out at any time to the continued collection of this information by adjusting the settings on your device.
HOW WE USE INFORMATION
We use the information we collect to provide you with products and services, to deliver advertisements, or other content tailored to your interests and to conduct other Ferrino & Partners business operations. The following are examples of how we may use the information we collect:
- Answer your questions or respond to your requests
- Develop new products and services
- Create and manage your account
- Protect against or identify possible fraudulent transactions
- Send you email and/or postal messages with information about Ferrino & Partners and other content we think may be of interest to you
- Telephone you about Ferrino & Partners and other content we think may be of interest to you
- Develop and provide marketing tailored to your interests
- Allow you to participate in social sharing on our websites
- Analyse the use of marketing
- Enforce our Terms & Conditions and otherwise manage our business
Ferrino & Partners will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. To ensure meaningful consent is obtained from you, we will provide you with reasonable notice ensuring that your consent is provided on an informed basis.
We do not sell your personal information to marketers outside of Ferrino & Partners without your consent or as described within this statement. We may share your personal information within Ferrino & Partners and as described in this statement.
Third-Party Service Providers - We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform services as required by law or as part of good practice. We require that they protect this information appropriately and not use it for any other purpose. For example, we may rely on a third-party service provider to:
- Fulfil your service requests and answer your questions
- Host our sites and deliver our email or other communications
- Analyse our data, sometimes combined with data from other sources, to send you communications
- Perform other services that we request
Other Situations - We may transfer or otherwise process your personal information:
- As part of the sale of a Ferrino & Partners brand to another company
- When we have received your instruction to pass the sale of your property to another agent
- To protect, defend or exercise the rights and property of Ferrino & Partners (including enforcing our Terms & Conditions)
- When required by law and/or government authorities
RETENTION PERIOD FOR PERSONAL INFORMATION
We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
AGGREGATED & NON-PERSONAL INFORMATION
We may share aggregated and/or anonymous information that does not identify you for Ferrino & Partners business purposes. For example, we may disclose the number of visitors to Ferrino & Partners sites or services.
We provide choices about how we communicate with you.
Email Communications - You can stop receiving email messages from Ferrino & Partners by following the unsubscribe link provided in any such message you receive.
Postal Mail - You can stop receiving promotional postal mail from Ferrino & Partners by following the opt-out instructions that may be included within those communications.
Mobile Text Messages - We only send you informative mobile text messages to confirm or cancel appointments but you must explicitly ask to receive these (you opt in). You can stop receiving these text messages by returning the text with instructions to unsubscribe from the messaging service.
PLEASE NOTE: We will activate your request to stop receiving email, text and postal messages from Ferrino & Partners as practicable. However, we may continue to send you service-related communications. We may retain information for record keeping to ensure we fulfil your request not to send specific types of messages.
To the extent provided for by law, you have certain rights in respect of the management of the personal data we hold about you. You have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
Access - We aim to keep your personal information accurate. Please contact us to update your information if you think it may be inaccurate. We do not charge for this service and we respond to reasonable requests in an appropriate timeframe.
Data Deletion - You can delete your Ferrino & Partners online account at any time. Click here to find out how to delete your online account. This will erase any personal information in your account that we have about you. And it will mean any data about how you’ve used the online account will be made anonymous. Deleting your online account won’t delete any data you’ve shared with Ferrino & Partners for reasons that aren’t connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us as described below and we will deal with your request as necessary under applicable law.
Consent - Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your notice to withdraw.
Complaints - If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider we have failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).
TECHNOLOGIESFerrino & Partners and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalise your experience and to deliver marketing, including online content, tailored to your interests. Some technologies we may use include the following:
Cookies - A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our sites or other websites and online services.
INTERNET BASED MARKETING You may receive interest-based marketing, offers or other content as you interact with websites or mobile applications. Interest-based marketing is online marketing from Ferrino & Partners and/or from our carefully selected business partners that is tailored to your interests and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from information such as:
- The web pages you view and links you click on Ferrino & Partners websites and other websites you visit
- Mobile applications you use
- The Ferrino & Partners brand emails you view and links you click in the email
- Demographic data
- Offline and online purchase data
- Our interest-based marketing systems are designed to deliver marketing to you based only on data that does not personally identify you.
RESPECTING YOUR PRIVACY
You can limit your receipt of interest-based marketing on Ferrino & Partners websites or in our mobile applications by different means. You can visit ferrino.co.uk where you can choose to opt out from receiving interest-based marketing. Some newer mobile device operating systems allow you to limit the use of information to deliver interest-based marketing in mobile applications. You can check the settings on your device for such options in your devices’ operating system
.Links to Third Party Sites & Social Media - Ferrino & Partners sites may include links to third-party sites. Ferrino & Partners does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.
Social Networks & Third-Party Plug-ins - Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.
Social Network & Third-Party Login - Our websites may allow you to log in using a social network or other third-party account. An example of a third-party login is “Log in with Facebook.” Logging into one of our sites with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy statement and terms of the party that provided the login functionality.
User Generated Content - All information that you submit or post as user-generated content to social media sites become public information. Please exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Ferrino & Partners cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Ferrino & Partners is not responsible for the results of such postings.
Information Security - Ferrino & Partners is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect to the best of our ability, personal information from loss, misuse or alteration.We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
Data Transfers - We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Statement.
Children’s privacy - Our Sites are not directed to children under the age of seventeen and we do not knowingly collect personal information from children under this age on our Sites.
Links to other websites and applications - Our sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
UPDATES TO OUR PRIVACY STATEMENT
We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on our website.
Contact Us to change your preferences, update your personal details, opt in or out of receiving communications from us or ask us any questions about this Privacy Statement.